Client-Focused Service Order & Delivery Coordinator

Pond & Company; Peachtree Corners (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Pond & Company is seeking a Service Order Production and Delivery Specialist to join our growing project delivery team in Peachtree Corners, GA. You will provide essential administrative, coordination, and client support for service orders across client projects.

Ideal candidates have at least one year of experience delivering excellent service to clients or project teams, and are highly organized, detail-oriented, and capable of coordinating multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree from an accredited college preferred.
• At least one year of experience providing service or support to clients, customers, project teams, or internal stakeholders.
• Experience in project coordination, project administration, customer service, operations support, construction, engineering, facilities, or related field preferred.
• Strong customer-service orientation and demonstrated ability to build positive working relationships.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint; Adobe Acrobat preferred; Newforma experience is a plus.

Responsibilities

• Prepare, format, review, and distribute service orders in accordance with project, client, and company requirements.
• Coordinate the production and delivery of service orders from initial request through completion and close-out.
• Track service order status, deadlines, approvals, revisions, deliverables, and outstanding action items.
• Work closely with project managers and team members to gather required information and ensure service orders are complete and accurate.
• Coordinate with site managers, safety managers, quality control managers, subcontractors, and other project stakeholders.
• Provide timely and professional support to clients by responding to questions, requests, and follow-up items.

Skills

Customer service

Project coordination

Communication

Organizational skills

Multitasking

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Adobe Acrobat

Newforma

Job description

Pond & Company is seeking a Service Order Production and Delivery Specialist to join our growing project delivery team in Peachtree Corners, GA. You will provide essential administrative, coordination, and client support for service orders across client projects.

Ideal candidates have at least one year of experience delivering excellent service to clients or project teams, and are highly organized, detail-oriented, and capable of coordinating multiple priorities in a fast-paced environment.