Project Coordinator - Client Success & Launch

Johnson Granite, Inc.; North Carolina; Hybrid; USD 40,000 - 56,000; Full time

Job summary

Johnson Granite, Inc. seeks a proactive Project Coordinator to connect Sales, Operations, and Production throughout the early project phases. You will gather details, coordinate information, and support customer communication to ensure projects are ready for handoff to Operations.

This role requires collaboration across teams, attention to documentation, and proactive issue resolution to maintain project accuracy and customer satisfaction. Location flexibility may apply based on business needs.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple projects in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Experience in construction, countertops, cabinetry, flooring, remodeling, or related industries preferred.
• Project coordination or customer service experience preferred.

Responsibilities

• Coordinate information between Sales, Operations, Production and Customer.
• Assist with quoting and showroom coverage as needed.
• Review quotes, selections, measurements, drawings and customer specifications for completeness and accuracy.
• Maintain accurate records in project tracking tools and company systems.
• Support workflow efficiency and customer satisfaction across departments.
• Prepare projects for handoff to Operations for execution.

Skills

Organizational skills

Communication

Multitasking

Detail-oriented

Problem-solving

Job description

Description

Project Coordinator serves as a key connection point between Sales, Operations, Production, and the Customer throughout the early phases of each project. This role is responsible for gathering project details, coordinating information, supporting customer communication, and ensuring projects are fully prepared for successful handoff to Operations Teams.

This position plays a critical role in delivering an exceptional customer experience while helping maintain project accuracy, efficiency, and workflow organization from initial sale through project launch. Please keep in mind this position could require you to be in our Mount Airy or Winston Salem location, as business dictates.

• Support the sales team by organizing and managing project information.

• Assist with quoting and showroom coverage as needed.

• Review quotes, selections, measurements, drawings, and customer specifications for completeness and accuracy

• Coordinate communication between customers, sales representatives and other team members.

• Assist customers with product questions, and project updates

• Track project progress and proactively identify missing information or potential delays

• Ensure all required documentation, approvals, and details are collected prior to project handoff

• Prepare projects for transition to Operations for advanced execution and issue resolution

• Maintain accurate records within company systems and project tracking tools

• Collaborate with internal departments to support workflow efficiency and customer satisfaction

• Help uphold company standards for communication, organization, and service excellence.

Requirements

• Strong organizational and multitasking skills • Excellent communication and customer service abilities • Ability to manage multiple projects in a fast-paced environment • Detail-oriented with strong problem-solving skills • Experience in construction, countertops, cabinetry, flooring, remodeling, or related industries preferred • Project coordination or customer service experience preferred • Proficiency with computers, scheduling systems, and basic office software

Preferred Strengths

• Ability to build strong working relationships with customers and team members • Strong follow-through and accountability • Ability to adapt during changing priorities and company growth • Team-oriented mindset with a focus on solutions and customer experience

Position Impact

This role is essential to creating a smooth and successful project experience for both customers and internal teams. By ensuring projects are thoroughly organized and prepared before execution, the Project Coordinator helps improve efficiency, communication, and overall project success.