Service Order Production and Delivery Specialist

Pond & Company; Peachtree Corners (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Pond & Company is seeking a Service Order Production and Delivery Specialist to join our growing project delivery team in Peachtree Corners, GA. You will provide essential administrative, coordination, and client support for service orders across client projects.

Ideal candidates have at least one year of experience delivering excellent service to clients or project teams, and are highly organized, detail-oriented, and capable of coordinating multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree from an accredited college preferred.
• At least one year of experience providing service or support to clients, customers, project teams, or internal stakeholders.
• Experience in project coordination, project administration, customer service, operations support, construction, engineering, facilities, or related field preferred.
• Strong customer-service orientation and demonstrated ability to build positive working relationships.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint; Adobe Acrobat preferred; Newforma experience is a plus.

Responsibilities

• Prepare, format, review, and distribute service orders in accordance with project, client, and company requirements.
• Coordinate the production and delivery of service orders from initial request through completion and close-out.
• Track service order status, deadlines, approvals, revisions, deliverables, and outstanding action items.
• Work closely with project managers and team members to gather required information and ensure service orders are complete and accurate.
• Coordinate with site managers, safety managers, quality control managers, subcontractors, and other project stakeholders.
• Provide timely and professional support to clients by responding to questions, requests, and follow-up items.

Skills

Customer service

Project coordination

Communication

Organizational skills

Multitasking

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Adobe Acrobat

Newforma

Job description

About the Position

We are seeking a Service Order Production and Delivery Specialist to join our growing project delivery team. This position will provide essential administrative, coordination, and customer support for service orders supporting client projects.

The ideal candidate will have at least one year of experience providing excellent service or support to clients, customers, project teams, or other internal stakeholders. The successful candidate will work closely with project managers, site managers, safety managers, quality control managers, clients, customers, and subcontractors to prepare, track, coordinate, and deliver service orders accurately and on schedule.

This role is well suited for a highly organized, responsive, and service-oriented professional who enjoys coordinating multiple priorities and helping project teams deliver a positive customer experience. It also offers an excellent opportunity to develop project coordination and client service skills while gaining exposure to technical project environments.

Responsibilities

• Prepare, format, review, and distribute service orders in accordance with project, client, and company requirements.
• Coordinate the production and delivery of service orders from initial request through completion and close-out.
• Track service order status, deadlines, approvals, revisions, deliverables, and outstanding action items.
• Work closely with project managers and project team members to gather required information and ensure service orders are complete and accurate.
• Coordinate with site managers, safety managers, quality control managers, subcontractors, and other project stakeholders.
• Provide timely and professional support to clients and customers by responding to questions, requests, and follow-up items.
• Schedule and assist with client, customer, subcontractor, and internal project meetings.
• Prepare meeting agendas, presentations, sign-in sheets, notes, action-item logs, and follow-up communications.
• Maintain organized project records, correspondence, service order documentation, and other project files.
• Monitor project deadlines and proactively communicate potential delays, missing information, or required follow-up.
• Assist with invoice support, service order tracking, status reporting, and other administrative project requirements.
• Help coordinate project close-out activities and confirm that required documentation has been completed and delivered.
• Maintain a high level of professionalism, responsiveness, accuracy, and customer service in all interactions.
• Perform other duties and support activities as assigned.

Experience and Qualifications

• Bachelor’s degree from an accredited college or university preferred.
• At least one year of experience providing excellent service or support to clients, customers, project teams, or internal stakeholders.
• Experience in project coordination, project administration, customer service, operations support, construction, engineering, facilities, or a related field preferred.
• Strong customer-service orientation and demonstrated ability to build positive working relationships.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple service orders, projects, requests, and deadlines simultaneously.
• Ability to communicate professionally with clients, customers, subcontractors, vendors, and internal team members.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Experience with Adobe Acrobat preferred; Newforma experience is a plus.
• Ability to learn technical project terminology, processes, and client requirements.
• Ability to identify missing information, resolve routine issues, and escalating concerns appropriately.
• Ability to work independently while also contributing effectively as part of a multidisciplinary project team.
• Willingness and ability to work in a fast-paced environment with changing priorities.
• Ability and desire to learn, grow professionally, and take on increasing responsibility.

Preferred Qualifications

• Experience supporting engineering, construction, environmental, infrastructure, federal, energy, facilities, or other technical projects.
• Experience working with project management, accounting, or enterprise resource planning systems.
• Experience coordinating meetings, maintaining action-item logs, and supporting project close-out activities.
• Experience working under client contracts, task orders, or other structured service agreements.