Client-Focused Service Advisor — Upsell, Updates, & Satisfaction

Gulf Coast Auto Park; Friendswood (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Savings Plan

PTO/Vacation

Discounts on vehicle purchases

Advancement opportunities

Job summary

A Texas automotive service center is seeking a Service Advisor to engage with customers and understand their vehicle repair needs. The role requires exceptional customer service skills, a positive attitude, and experience in customer service, ideally in an automotive environment. Responsibilities include upselling services, providing accurate estimates, and maintaining customer satisfaction. The position offers competitive pay, medical benefits, and opportunities for advancement.

Qualifications

• Outstanding customer service skills are essential.
• A positive attitude is necessary.
• Prior experience in customer service is a must.

Responsibilities

• Upselling additional services using low pressure methods.
• Providing accurate repair and maintenance estimates.
• Maintaining Customer Satisfaction Index scores.

Skills

Outstanding customer service skills

Positive attitude

Customer Service Experience

Automotive Service Advisor Experience

Experience with Reynolds & Reynolds DMS

Job description

A Texas automotive service center is seeking a Service Advisor to engage with customers and understand their vehicle repair needs. The role requires exceptional customer service skills, a positive attitude, and experience in customer service, ideally in an automotive environment. Responsibilities include upselling services, providing accurate estimates, and maintaining customer satisfaction. The position offers competitive pay, medical benefits, and opportunities for advancement.