Client-Focused Service Advisor — Upsell, Updates, & Satisfaction

Gulf Coast Auto Park; Richwood (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Great working environment

Competitive pay plan

Medical, Dental & Vision Insurance

401(k) Retirement Savings Plan

PTO/Vacation

Discounts on vehicle purchases

Advancement opportunities for high performers

Job summary

A local automotive dealership in Texas is seeking a dedicated Service Advisor to be the face of their service department. The ideal candidate will possess outstanding customer service skills and a positive attitude. Responsibilities include upselling services, providing repair estimates, and keeping customers informed throughout the repair process. This position offers a competitive pay plan, medical benefits, and various advancement opportunities for high performers, making it an excellent career choice for those passionate about customer satisfaction.

Qualifications

• Outstanding customer service skills.
• A positive attitude.
• Customer Service Experience is a must.
• Prior Automotive Service Advisor Experience is a plus.
• Experience with Reynolds & Reynolds DMS is a plus.

Responsibilities

• Upselling additional services using low pressure, high integrity methods.
• Providing accurate repair/maintenance estimates.
• Adhering to policies on vehicle care and operation.
• Following up on each repair and keeping customers informed.
• Reviewing and explaining repairs and associated costs with customers.
• Handling minor customer concerns and complaints.

Skills

Outstanding customer service skills

Positive attitude

Customer Service Experience

Automotive Service Advisor Experience

Experience with Reynolds & Reynolds DMS

Job description

A local automotive dealership in Texas is seeking a dedicated Service Advisor to be the face of their service department. The ideal candidate will possess outstanding customer service skills and a positive attitude. Responsibilities include upselling services, providing repair estimates, and keeping customers informed throughout the repair process. This position offers a competitive pay plan, medical benefits, and various advancement opportunities for high performers, making it an excellent career choice for those passionate about customer satisfaction.