Client-Focused Service Advisor — Upsell, Updates, & Satisfaction

Gulf Coast Auto Park; Freeport (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Great working environment

Competitive pay plan

Medical, Dental & Vision Insurance

401(k) Retirement Savings Plan

PTO/Vacation

Discounts on vehicle purchases

Advancement opportunities for high performers

Job summary

An auto service center in Freeport is seeking a Service Advisor. In this role, you'll greet customers with a smile and ensure their repair needs are understood and met. Responsibilities include upselling services, providing estimates, and keeping customers informed on repair status. The ideal candidate has outstanding customer service skills and previous automotive experience. The position offers a competitive pay plan, medical benefits, and career advancement opportunities.

Qualifications

• Previous experience in a similar role highly desirable.
• Experience with Reynolds & Reynolds DMS is a plus.

Responsibilities

• Upselling additional services using low pressure, high integrity methods.
• Providing accurate repair/maintenance estimates.
• Following up on each repair, keeping customers informed.
• Reviewing and explaining repairs and associated costs.

Skills

Outstanding customer service skills

Positive attitude

Customer Service Experience

Tools

Reynolds & Reynolds DMS

Job description

An auto service center in Freeport is seeking a Service Advisor. In this role, you'll greet customers with a smile and ensure their repair needs are understood and met. Responsibilities include upselling services, providing estimates, and keeping customers informed on repair status. The ideal candidate has outstanding customer service skills and previous automotive experience. The position offers a competitive pay plan, medical benefits, and career advancement opportunities.