Sales Support and Admin Specialist

Iron Mountain; Juneau (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

1st shift

Full benefits from day 1

Paid vacation

7 paid holidays

Sick pay

401(k) with company match

Employee Stock Purchase Program

Tuition reimbursement

Bonus potential

Job summary

Iron Mountain is seeking a Sales Support and Admin Specialist in Stow, Ohio to bridge the gap between our business development team and clients. You will handle client inquiries, manage emails, and provide both verbal and written quotations while supporting order processing in our ERP system.

You’ll collaborate with Transportation, Accounting, and Operations to resolve time-sensitive issues and help ensure a top-notch client experience from first contact through delivery.

Qualifications

• Strong interpersonal skills and customer service experience.
• Detail‑oriented with excellent time management skills.
• Ability to multi‑task and maintain organization.
• Self‑starter and proactive problem solver.
• Ability to retain and document important information as it relates to customer accounts.
• Ability to collaborate and communicate with various members of the organization.

Responsibilities

• Answer and address calls from customers regarding electronic scrap and recycling services.
• Attend client calls; manage email correspondence daily.
• Provide verbal and written quotations to customers.
• Process customer orders and provide order status updates.
• Create purchase and sales orders in the ERP System.
• Process outbound sales through initiating phone contact with customers.
• Review inquiries submitted by customers and business development managers that implement service delivery.
• Collaborate with Business Development and the Inside Sales Manager as liaison within service delivery expectations for clients.
• Daily communication with Transportation, Accounting and Operations to resolve time‑sensitive issues.

Skills

Interpersonal skills

Time management

Multi-tasking

Proactive problem solving

Documentation

Collaboration

Tools

ERP System

Job description

Sales Support and Admin Specialist – Stow, OH

As a Sales Support and Admin Specialist, you will play a vital role in supporting our business development team by bridging the gap between different departments within the company and our valued clients. Your focus will be on nurturing client relationships and ensuring their experience with us is top‑notch. Day‑to‑day, you will be the go‑to person for handling client inquiries and collaborating with various teams to swiftly resolve any issues that arise.

Location

4550 Darrow Rd, Stow, OH

What We Offer

• 1st shift schedule
• FULL BENEFITS – 1st Day of Employment
• Paid Vacation + 7 Paid Holidays + Sick Pay
• 401(k) with company match & Employee Stock Purchase Program
• Tuition Reimbursement
• Bonus potential

Key Responsibilities

• Answer and address calls from customers regarding electronic scrap and recycling services
• Attend client calls; manage email correspondence daily
• Provide verbal and written quotations to customers
• Process customer orders and provide order status updates
• Create purchase and sales orders in the ERP System
• Process outbound sales through initiating phone contact with customers
• Review inquiries submitted by customers and business development managers that implement service delivery
• Collaborate with Business Development and the Inside Sales Manager as liaison within service delivery expectations for clients
• Daily communication with Transportation, Accounting and Operations to resolve time‑sensitive issues

Requirements

• Strong interpersonal skills and customer service experience
• Detail‑oriented with excellent time management skills
• Ability to multi‑task and maintain organization
• Self‑starter and proactive problem solver
• Ability to retain and document important information as it relates to customer accounts
• Ability to collaborate and communicate with various members of the organization

Category

Sales Operations Group

Equal Employment Opportunity Statement

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, please review the company resources.