Client-Focused Relationship Banker

Bank of America; Lewis Center (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Bank of America in the United States seeks a Client Associate to educate lobby clients on self-service options and assist with cash transactions. You will build relationships, follow procedures, and connect clients with financial solutions to support their goals.

The role emphasizes responsible growth, in-office collaboration, and delivering an exceptional client experience. Weekend or extended hours may be required.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and results orientation.
• Collaborates effectively to build relationships and get things done.
• Delivers an experience that improves clients' financial lives.
• Confident in identifying solutions for client needs.
• Communicates effectively with all clients and is comfortable engaging them.
• Learns and adapts to new information and technology platforms.
• Follows established processes and regulations in daily activities.
• Willing to work weekends and extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Processes cash transactions accurately and efficiently.
• Educates clients on self-service resources (ATM, online/mobile banking).
• Manages branch traffic, appointments, and outbound calls.
• Drives the client experience and adheres to laws and regulations.

Skills

Self-motivation

Relationship building

Effective communication

Tech adaptability

Time management

Customer focus

Education

High School Diploma/GED

Bachelor's degree or business-related Associate’s Degree

Tools

ATM operations

Online banking platforms

Cash handling systems

Job description

Bank of America in the United States seeks a Client Associate to educate lobby clients on self-service options and assist with cash transactions. You will build relationships, follow procedures, and connect clients with financial solutions to support their goals.

The role emphasizes responsible growth, in-office collaboration, and delivering an exceptional client experience. Weekend or extended hours may be required.