Client Solutions & Relationship Banker

Bank of America; Lithonia (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Bank of America is hiring to engage clients in the lobby, educate them on self-service options, and process cash transactions efficiently. The role focuses on deep conversations to understand clients' financial priorities and connecting them with suitable banking solutions.

The position requires strong relationship-building, excellent communication, and a willingness to work in a fast-paced financial center.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results-driven mindset.
• Able to collaborate across teams to achieve client goals.
• Comfortable educating clients on self-service banking tools (ATM, online, mobile).
• Strong critical thinking and problem-solving abilities to meet client needs.
• Willing to work weekends and/or extended hours as required.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to act in the client's and bank's best interest.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate's Degree

High School Diploma / GED

Job description

Bank of America is hiring to engage clients in the lobby, educate them on self-service options, and process cash transactions efficiently. The role focuses on deep conversations to understand clients' financial priorities and connecting them with suitable banking solutions.

The position requires strong relationship-building, excellent communication, and a willingness to work in a fast-paced financial center.