Client Experience Coordinator (Remote)

Nexora Talent; Plano (TX); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible work environment

Training and ongoing support

Opportunities for growth and advance

Performance-based compensation

Job summary

Nexora Talent is seeking a proactive Client Experience Coordinator to support our clients throughout their journey, ensuring smooth communication, timely coordination, and high-quality service delivery.

In this role you will be the main point of contact for inquiries, coordinate requests from start to finish, respond via phone, email, and chat, and help us monitor satisfaction while seeking opportunities to improve the client experience.

Qualifications

• Excellent communication and problem-solving skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and manage priorities.
• Experience with customer service or coordination is preferred.

Responsibilities

• Serve as main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the overall experience.

Skills

Communication

Problem-solving

Organization

Multitasking

Prioritization

Tools

CRM systems

Email

Scheduling tools

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support
• Coordinate and manage client requests from start to completion
• Provide timely responses via phone, email, and chat
• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills
• Excellent organizational and multitasking abilities
• Ability to work independently and manage priorities effectively
• Basic computer skills (CRM systems, email, scheduling tools)
• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment
• Training and ongoing support
• Opportunities for growth and advancement
• Performance-based compensation