Client Experience Coordinator (Remote)

Nexora Talent; Kansas City (MO); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Flexible work environment

Training and ongoing support

Opportunities for growth and promotion

Performance-based compensation

Job summary

Nexora Talent is seeking a proactive Client Experience Coordinator to join our team in Kansas City. You will support clients throughout their journey, ensuring smooth communication, efficient coordination, and high-quality service delivery across phone, email, and chat.

The role emphasizes strong communication, organization, and the ability to manage priorities in a fast-paced, service-oriented environment.

Qualifications

• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and manage priorities effectively.
• Basic computer skills (CRM systems, email, scheduling tools).
• Previous experience in customer service, coordination, or client support is preferred.

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the overall experience.

Skills

Communication

Problem-solving

Organization

Multitasking

Independence

CRM

Scheduling tools

Customer service

Tools

CRM systems

Scheduling tools

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support

• Coordinate and manage client requests from start to completion

• Provide timely responses via phone, email, and chat

• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills

• Excellent organizational and multitasking abilities

• Ability to work independently and manage priorities effectively

• Basic computer skills (CRM systems, email, scheduling tools)

• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment

• Training and ongoing support

• Opportunities for growth and advancement

• Performance-based compensation

If you are passionate about delivering outstanding client experiences and enjoy working in a fast-paced, service-oriented environment, we encourage you to apply.