Client Experience Coordinator (Remote)

Nexora Talent; Milwaukee (WI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Nexora Talent is seeking a proactive Client Experience Coordinator to support our clients from first contact through project completion. You will ensure smooth communication, coordinate requests, and deliver high-quality service in a fast-paced environment.

In this role you will be the main liaison, handle inquiries via phone, email, and chat, monitor satisfaction, and seek opportunities to improve the client journey. Flexible hours and ongoing training are offered to help you grow.

Qualifications

• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and manage priorities effectively.
• Basic computer skills (CRM systems, email, scheduling tools).
• Previous experience in customer service, coordination, or client support is preferred.

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the overall experience.

Skills

Communication skills

Problem solving

Organizational skills

Multitasking

Independent work

CRM systems

Scheduling tools

Customer service

Tools

CRM systems

Scheduling tools

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support

• Coordinate and manage client requests from start to completion

• Provide timely responses via phone, email, and chat

• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills

• Excellent organizational and multitasking abilities

• Ability to work independently and manage priorities effectively

• Basic computer skills (CRM systems, email, scheduling tools)

• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment

• Training and ongoing support

• Opportunities for growth and advancement

• Performance-based compensation

If you are passionate about delivering outstanding client experiences and enjoy working in a fast-paced, service-oriented environment, we encourage you to apply.