Client Experience Coordinator (Remote)

Nexora Talent; Dallas (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Training and ongoing support

Opportunities for growth and advanced

Performance-based compensation

Job summary

Nexora Talent is seeking a proactive Client Experience Coordinator to support clients through every stage of their journey, ensuring smooth communication, timely responses, and high-quality service delivery.

You will be the main point of contact, coordinate requests from start to finish, and work across phone, email, and chat to monitor satisfaction and identify improvement opportunities in a fast-paced, service-focused environment.

Qualifications

• Excellent communication and problem-solving skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and manage priorities.
• Basic computer skills with CRM systems and scheduling tools.
• Previous customer service, coordination, or client support experience preferred.

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the experience.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Independent work

CRM systems

Scheduling tools

Customer service

Tools

CRM systems

Scheduling tools

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support

• Coordinate and manage client requests from start to completion

• Provide timely responses via phone, email, and chat

• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills

• Excellent organizational and multitasking abilities

• Ability to work independently and manage priorities effectively

• Basic computer skills (CRM systems, email, scheduling tools)

• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment

• Training and ongoing support

• Opportunities for growth and advancement

• Performance-based compensation

If you are passionate about delivering outstanding client experiences and enjoy working in a fast-paced, service-oriented environment, we encourage you to apply.