Client-Focused Personal Injury Intake Specialist

J&Y Law Firm; Los Angeles (CA); On-site; MXN 710,000 - 1,153,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parking

Growth opportunities

Job summary

Javaheri & Yahoudai, A Professional Law Corporation in Los Angeles, CA, seeks an experienced Personal Injury Intake Specialist to join our growth-focused team. You will be the first contact for potential clients, gathering case details and ensuring a compassionate, compliant intake process.

Responsibilities include interviewing callers, documenting incident data, coordinating with case managers, and maintaining HIPAA and privacy standards.

Qualifications

• 1-3 years experience in personal injury intake, legal intake, call center intake, or client services in a law firm or healthcare setting.
• Strong working knowledge of personal injury case types (auto accidents, slip and fall, dog bites, elder abuse).
• Excellent verbal communication skills and ability to gather facts while building rapport.

Responsibilities

• Answer inbound calls, online form submissions, and referrals within established timeframes.
• Use intake scripts to guide conversations and collect relevant facts.
• Document date, time, location, injuries, medical treatment, liability, and insurance in the case management system.

Skills

Verbal communication

Listening skills

Attention to detail

Multi-tasking

Empathy

Data entry

Tools

Litify

Filevine

PracticePanther

Job description

Javaheri & Yahoudai, A Professional Law Corporation in Los Angeles, CA, seeks an experienced Personal Injury Intake Specialist to join our growth-focused team. You will be the first contact for potential clients, gathering case details and ensuring a compassionate, compliant intake process.

Responsibilities include interviewing callers, documenting incident data, coordinating with case managers, and maintaining HIPAA and privacy standards.