Client-Focused Personal Banker — Growth & Cross-Sell

Fidelity Bank; Dunmore (Lackawanna County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive training

Opportunities for growth

Job summary

Fidelity Bank in Dunmore, PA is seeking a floating Personal Banker to support customer sales and service across branches in Lackawanna County. The role involves assisting customers with transactions, coordinating with branch staff, and delivering a high-quality customer experience.

The position emphasizes engaging customers to identify financial needs, recommending suitable products, and fostering relationships to drive growth.

Qualifications

• A minimum of one year in the banking industry is preferred, but not required.
• Strong customer service orientation and motivation.

Responsibilities

• Provide an engaging experience for all customers through Fidelity Model Experience and core values.
• Engage with customers to identify financial needs and make product recommendations.
• Assist customers in achieving financial goals through consultative conversations.
• Foster relationships with existing customers to identify cross-selling opportunities and support retention and growth.
• Provide direct service on deposit products and complete documentation and point-of-sale processing.
• Solicit new business from prospective customers and nurture ongoing relationships to ensure growth.

Skills

Customer service

Sales

Communication

Job description

Fidelity Bank in Dunmore, PA is seeking a floating Personal Banker to support customer sales and service across branches in Lackawanna County. The role involves assisting customers with transactions, coordinating with branch staff, and delivering a high-quality customer experience.

The position emphasizes engaging customers to identify financial needs, recommending suitable products, and fostering relationships to drive growth.