Customer-First Banking & Solutions Advisor

Fidelity Bank; Wright Township (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

Fidelity Bank in Mountain Top, PA is seeking a customer-oriented Banker to support sales and service at the branch. You will assist customers with transactions, educate them on products, and demonstrate the ease of mobile and digital banking tools.

The role involves coordinating work across branches, pursuing cross-sell opportunities, and helping clients achieve their financial goals through consultative conversations.

Qualifications

• Customer service experience
• Strong communication skills
• Interest in banking products and digital tools

Responsibilities

• Provide an engaging customer experience through the Fidelity Model and core values.
• Identify customers' financial needs and recommend suitable products.
• Assist customers with transactions and account services.
• Cross-sell opportunities and support customer retention and growth.
• Explain mobile and digital banking tools to clients.

Skills

Customer service

Sales

Communication

Financial knowledge

Tools

POS systems

Job description

Fidelity Bank in Mountain Top, PA is seeking a customer-oriented Banker to support sales and service at the branch. You will assist customers with transactions, educate them on products, and demonstrate the ease of mobile and digital banking tools.

The role involves coordinating work across branches, pursuing cross-sell opportunities, and helping clients achieve their financial goals through consultative conversations.