Personal Banker: Lackawanna County Float

Fidelity Bank; Dunmore (Lackawanna County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive training

Opportunities for growth

Job summary

Fidelity Bank in Dunmore, PA is seeking a floating Personal Banker to support customer sales and service across branches in Lackawanna County. The role involves assisting customers with transactions, coordinating with branch staff, and delivering a high-quality customer experience.

The position emphasizes engaging customers to identify financial needs, recommending suitable products, and fostering relationships to drive growth.

Qualifications

• A minimum of one year in the banking industry is preferred, but not required.
• Strong customer service orientation and motivation.

Responsibilities

• Provide an engaging experience for all customers through Fidelity Model Experience and core values.
• Engage with customers to identify financial needs and make product recommendations.
• Assist customers in achieving financial goals through consultative conversations.
• Foster relationships with existing customers to identify cross-selling opportunities and support retention and growth.
• Provide direct service on deposit products and complete documentation and point-of-sale processing.
• Solicit new business from prospective customers and nurture ongoing relationships to ensure growth.

Skills

Customer service

Sales

Communication

Job description

Job Details

Location: Dunmore, PA 18512

Position Type: Full Time

Job Description

We are looking for a highly motivated and customer‑oriented individual to join our team as a floating Personal Banker. The role involves supporting customer sales and service across branches in Lackawanna County. The responsibilities include assisting customers with transactions, coordinating with branch staff, ensuring efficient communication across departments, and fostering relationships to meet sales and service objectives.

Key Responsibilities

• Provide an engaging experience for all customers (internal and external) through execution of the Fidelity Model Experience and embodiment of the organization’s core values.
• Engage with customers to identify their financial needs and make appropriate product recommendations.
• Assist customers in achieving financial goals through consultative conversations.
• Foster relationships with existing customers to identify cross‑selling opportunities and support retention and growth.
• Provide direct service on deposit products and services, including completing documentation and performing point‑of‑sale processing.
• Solicit new business from prospective customers and nurture ongoing relationships to ensure continued growth.

Qualifications

• A minimum of one year in the banking industry is preferred, but not required.
• Strong customer service orientation and motivation.

Benefits

• Comprehensive training and mentorship program.
• Opportunities for growth and advancement within the bank.

Fidelity Discount & Deposit Bank is an Equal Opportunity Employer. We comply with all applicable federal, state, and local EEO laws, including OFCCP guidelines.