Client-Focused Operations & Dispatch Coordinator

American Restoration; Palmer (AK); On-site; USD 28,000 - 32,000; Full time

Job summary

American Restoration in Palmer, AK seeks an Office Administrator to support management by orchestrating administrative functions and ensuring accurate transcription of customer information.

You will handle phones, dispatch jobs, data entry, and paperwork, while maintaining timely communication among technicians and managers. The role requires 3+ years in office/customer service, basic bookkeeping, and proficient MS Office skills.

Qualifications

• Minimum of 3 years of office and customer service experience.
• Basic understanding of bookkeeping and cash flow.
• Experience using bookkeeping software such as Sage Intacct is a plus.
• Strong math skills and ability to interpret financial reports.
• Proficient in MS Office (Word and Excel) and general computer literacy.

Responsibilities

• Answer phones and handle incoming calls.
• Dispatch new jobs and create job information.
• Data entry using approved computer software.
• Type and process paperwork and business correspondence.
• Prepare production paperwork for the following day.
• Make collection calls.
• Coordinate with insurance adjusters and mortgage companies.

Skills

Customer service

Data entry

MS Office

Bookkeeping basics

Phone etiquette

Communication

Job description

American Restoration in Palmer, AK seeks an Office Administrator to support management by orchestrating administrative functions and ensuring accurate transcription of customer information.

You will handle phones, dispatch jobs, data entry, and paperwork, while maintaining timely communication among technicians and managers. The role requires 3+ years in office/customer service, basic bookkeeping, and proficient MS Office skills.