IT Support Specialist II: Advanced Troubleshooting

GSP Marketing Technologies; Lenexa (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

GSP Marketing Technologies is seeking a Tech Support Analyst II to handle day-to-day IT operations, escalate complex issues, and guide end users in applying technology to achieve business goals. You will respond to calls and emails, document problems, and assist with disaster recovery planning.

The role requires strong Windows knowledge, MS Office proficiency, and the ability to prioritize, communicate clearly, and work as part of a team while upholding GSP values.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree or equivalent experience in a technically relevant field desired.
• 2 years of help desk support experience.
• Technical Certifications preferred.

Responsibilities

• Provide Tier 2 Helpdesk escalation problem identification, diagnosis, and resolution.
• Provide advanced support for implementation, troubleshooting and maintenance of IT systems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide support for hardware problems and remains involved in the resolution process.
• Configure and manage Windows operating systems and installs/loads operating system software.
• Troubleshoots basic network components.
• Leads efforts to implementing operating system and application patches.
• Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide detailed analysis and feedback to management and internal customers for escalated tickets
• Assist in determining hardware, software needs and upgrades.
• Optimize system operations and resources utilization, and performs system capacity analysis and planning
• Develop and maintain system documentation and logs

Skills

Windows OS

MS Office

Customer service

Help desk operations

Documentation

Time management

Communication

Problem solving

Team collaboration

Education

High School Diploma

Bachelor's degree (tech field)

Job description

GSP Marketing Technologies is seeking a Tech Support Analyst II to handle day-to-day IT operations, escalate complex issues, and guide end users in applying technology to achieve business goals. You will respond to calls and emails, document problems, and assist with disaster recovery planning.

The role requires strong Windows knowledge, MS Office proficiency, and the ability to prioritize, communicate clearly, and work as part of a team while upholding GSP values.