IT Support Analyst II — Escalations & Systems Expert

GSP Marketing Technologies; Provo (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

GSP Marketing Technologies is seeking a Tech Support Analyst II to handle day-to-day administration, implementation, and support of IT resources. You will respond to calls, emails, and requests, acting as an escalation point for complex problems and guiding end users in the proper use of technology.

The role involves documenting issues, configuring assets, supporting security and network configurations, and contributing to disaster recovery plans.

Qualifications

• High school diploma or equivalent required; Bachelor's degree or equivalent in a technically relevant field preferred.
• 2 years of help desk support experience or similar; relevant technical certifications are a plus.
• Strong knowledge of Windows operating systems and MS Office applications.

Responsibilities

• Provide Tier 2 Helpdesk escalation, problem identification, diagnosis, and resolution.
• Deliver advanced support for implementation, troubleshooting and maintenance of IT systems.
• Manage daily activities of configuration and operation of IT systems.
• Provide hardware support and be involved in the resolution process.

Skills

Advanced technical customer service

Help desk operations knowledge

Windows operating systems

MS Office

Effective communication

Documentation and logging

Self-management

Team collaboration

Education

Bachelor's degree or equivalent in a technically relevant field

High school diploma or equivalent

Technical Certifications preferred

Tools

Windows OS

MS Office

Job description

GSP Marketing Technologies is seeking a Tech Support Analyst II to handle day-to-day administration, implementation, and support of IT resources. You will respond to calls, emails, and requests, acting as an escalation point for complex problems and guiding end users in the proper use of technology.

The role involves documenting issues, configuring assets, supporting security and network configurations, and contributing to disaster recovery plans.