Client-Focused IT Support Engineer (Onsite/Remote)

DAEDALUS NETWORKS; Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance: Medical Cost Sharing

401(k) retirement plan

Paid leave and holidays

Continuing education and certification

Job summary

Daedalus Networks, a fast-paced technology solutions and systems integration business based in Anchorage, Alaska, is looking for an additional technician who is equally at ease with complex technology and real, live human beings.

You are a skilled tech generalist with strong soft skills and the ability to de-escalate issues. The role emphasizes client communication, teamwork, and hands-on support across varied environments.

Qualifications

• 3+ years of hands-on end-user network support in Windows environments (Mac experience a bonus).
• Strong composure and empathy under pressure when dealing with frustrated users.
• Knowledge of Windows Server, Active Directory, M365, and core networking (TCP/IP, DNS, Firewalls, VPNs).
• Excellent written and verbal communication; able to translate tech speak for clients.

Responsibilities

• Provide exceptional onsite and remote technical support to business clients in the Anchorage area.
• Act as primary contact during technical incidents, focusing on de-escalation and client peace of mind.
• Perform user issue analysis, troubleshoot, and follow through to a satisfactory resolution.
• Maintain long-term client relationships with clear, real-time documentation of network infrastructure.
• Coordinate with third-party vendors, ISPs, and client leadership.
• Foster a collaborative culture with backup and knowledge sharing for large projects.

Skills

Windows networks

Composure under pressure

Windows Server/AD/M365

Communication skills

Real-time documentation

Physical fitness

Certifications helpful

Job description

Daedalus Networks, a fast-paced technology solutions and systems integration business based in Anchorage, Alaska, is looking for an additional technician who is equally at ease with complex technology and real, live human beings.

You are a skilled tech generalist with strong soft skills and the ability to de-escalate issues. The role emphasizes client communication, teamwork, and hands-on support across varied environments.