Onsite IT Technician - Client Experience & Support

日本アバカス株式会社; Athens (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Abacus seeks an IT Support Engineer to join our onsite team in Athens, GA. You will be the first point of contact for client issues, triaging and resolving tickets, and providing a world-class client experience daily.

You will install and support desktops, servers, networking, and telephony systems, with escalation to senior resources when required. You will mentor junior technicians, maintain detailed documentation, and ensure security posture across virtual and physical environments.

Qualifications

• Associates degree in technology or equivalent education/experience.
• Minimum 3+ years in IT Support Engineer or similar role.
• Knowledge of Windows servers, Active Directory, SQL, Exchange, SharePoint.
• Experience with VMWare, Citrix, VPN and Terminal Services.
• Certifications such as Network+, Server+ are preferred.

Responsibilities

• Serve as initial point of contact for client requests and triage.
• Resolve and escalate service tickets with world-class client experience.
• Troubleshoot emergencies with minimal oversight and escalate as needed.
• Mentor Level One technicians and coordinate with engineering resources.
• Install, configure, and support desktops, servers, networking devices and software.
• Manage server operating systems and ensure security posture.
• Create detailed documentation and maintain inventories.
• Perform on-site support including repairs, maintenance, and cable management.
• Ensure safety and compliance with Abacus policies and client requirements.

Education

Associates degree in technology or equivalent

3+ years IT Support Engineer role

Excellent problem solving and client relationship skills

Excellent verbal and written communication skills

Tools

VMware

Hyper-V

Windows Server 2019/2016/2012/2008

Active Directory

SQL

SharePoint

Exchange Servers

Backup Technologies

VPN

Citrix

Terminal Services

Networking

Job description

Abacus seeks an IT Support Engineer to join our onsite team in Athens, GA. You will be the first point of contact for client issues, triaging and resolving tickets, and providing a world-class client experience daily.

You will install and support desktops, servers, networking, and telephony systems, with escalation to senior resources when required. You will mentor junior technicians, maintain detailed documentation, and ensure security posture across virtual and physical environments.