Front Desk Receptionist / Scheduler (Clackamas)

Quest-Center-For-Integrative-Health-; Portland (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive health coverage

Paid time off

Professional development budget

Job summary

Quest Center for Integrative Health is seeking a Front Desk/Receptionist to join our onsite team. You will greet clients, manage multi-line calls, schedule in-person and virtual appointments, and support daily clinic operations across Medical and Behavioral Health teams.

The role emphasizes professional communication, empathy, and accuracy in intake, payments, and paperwork. Training on HIPAA and related privacy regulations is provided.

Qualifications

• 1+ year of medical reception experience preferred
• Excellent communication with empathy and professionalism
• Ability to multi-task and maintain calm under pressure
• Attention to detail and reliable cash handling
• Willingness to learn and participate in trainings (HIPAA/CFR)

Responsibilities

• Act as clinic-wide support for Medical, Mental Health, Recovery, WISH, HIV Services, FSR and Management Teams
• Provide excellent customer service in a professional setting
• Answer multi-line phones and direct calls to the appropriate location
• Schedule appointments for in-person and virtual visits
• Utilize the SOP system for supplement purchases and payments
• Open and/or close the clinic and prepare paperwork for next day’s appointments
• Process incoming/outgoing mail and serve as clinic liaison
• Participate in required trainings (HIPAA, CFR 42 Part 2, Cybersecurity)
• Support intake across departments and screen insurance questions

Skills

Interpersonal communication

Empathy in client interactions

Punctuality

Multi-tasking

Attention to detail

Basic computer skills

Cash handling

Willingness to learn

Education

1+ year medical receptionist experience

Tools

Phone system

MS Office

Job description

Supervisor: Manager of OperationsEmployment: Hourly (non-exempt), 1.0 FTE, full-timeSchedule: Full-time, 40 hours per week, Monday–Friday, 8:30 a.m.–5:00 p.m. The position requires flexibility to occasionally cover shifts beginning as early as 7:15–7:30 a.m., based on staffing needs.Location: This is an onsite position. The role will be primarily based at our Clackamas location, with approximately 1–2 days per week at our Multnomah location.Travel: Occasional local travel between locations may be required to meet staffing needs.POSITION SUMMARY:The Front Desk/Receptionist, along with the other members of the Front Desk Team, are considered “The Face of Quest”, representing our clinic in a cheerful and professional manner. The primary job function for this position is to create an environment that allows Clients to feel welcomed, supported, and cared for, while supporting the staff at Quest through our administration and communication. We achieve this by being thorough and quick with our intake and scheduling processes, communicating clearly and kindly to all we encounter, and supporting our Behavioral Health and Medical Teams with daily tasks and processes. Every interaction is an opportunity to help create a positive, healing experience for our Clients and visitors. The perfect candidate will be someone who cares deeply about professional and respectful communication. Our Front Desk Team works in tandem all day, so we are looking for someone who can work effectively on a close-nit team.ESSENTIAL FUNCTIONS:Act as clinic wide support Staff for all programs including: Medical, Mental Health, Recovery, WISH, HIV Services, FSR and Management Teams.Provide excellent customer service in a professional settingCommunicate with other agencies on behalf of Quest Center ClientsAnswer multi-line phones and direct calls to the appropriate locationCheck Clients in for appointmentsSchedule appointments both for in person appointments and virtualUtilize the SOP system for supplement purchases and paymentsOpen and/or close the clinicMake reminder callsPrepare paperwork for the next day’s appointments, including legal documents and insurance formsProcess incoming/outgoing mailBe a liaison for the clinic. Know the processes for the clinic, the services that are provided at the clinic and be able to answer general questions for prospective clientsWilling to participate in clinic provided training in compliance with Federal Privacy Laws (HIPAA), CFR 42 Part 2, Cybersecurity, and other trainingsPerform project-based assignmentsWork alongside other Front Desk Team MembersKnowledge of intake process for all departments and helping to screen questions about insuranceREQUIRED SKILLS & ABILITIES:Excellent interpersonal skillsDemonstrated ability to communicate with empathy and professionalism during challenging client interactions.Ability to be punctual and dependableAbility to multi-task while maintaining a calm and professional demeanorExceptional attention to detailBasic computer skillsBasic cash handling skillsWillingness to learnMINIMUM QUALIFICATIONS:1 + year of medical reception experience (medical reception experience preferred but not required)Able to work with culturally diverse clients and communities while being culturally sensitive and appropriateKnowledge and belief in Quest Center’s missionPublic health or non-profit experience preferredMORE ABOUT QUEST CENTER:For more than 35 years, our mission has been to provide integrative healthcare services, community, and education to people seeking a wellness-focused approach to living. We’ve been working hard to help people who are dealing with challenges in their physical, mental, and emotional health. Our goal is to build a welcoming, supportive, and safe community that promotes healing and empowerment.We are more than just a health center – we are a network of compassionate individuals dedicated to providing unique integrated health services. In the face of challenges like rising opioid-related incidents, lack of affordable housing, and threats to the rights of marginalized communities, we remain steadfast in our commitment to community-centered social justice infused health services. We identify as a culturally and linguistically specific organization serving the LBTQIA2S+ behavioral health center as well as an organization which partners with BIPOC Community based organizations providing integrative health and wellness servicesQuest Center for Integrative Health is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.QUEST BENEFITS:(Full time Employees receive full benefits. Part time employees receive a % based on their FTE Status.)Comprehensive Health Coverage: Fully paid Kaiser medical, vision, and dental insurance, with options to increase coverage and add dependents.Retirement Savings: 403(b) retirement savings plan with a 1% employer contribution.Generous Paid Time Off: Five weeks of paid time off in the first year, with increases based on tenure.Student Loan Forgiveness: Eligibility for student loan forgiveness programs.Employee Assistance Program: Fully paid Employee Assistance Program (EAP) through Canopy.Sabbatical Benefit: Two-month, fully paid sabbatical after seven years with Quest.Paid Holidays: Nine paid holidays annually.Professional Development: Annual continuing education budget and $800 in professional training funds.Hospital Indemnity Insurance: Optional hospital indemnity plan.Voluntary Life and AD&D Insurance: Optional employee-paid life and Accidental Death & Dismemberment (AD&D) coverage.Disability Insurance: Optional employee-paid short-term disability (STD) and long-term disability (LTD) coverageHow to Apply: If you're ready to make a positive impact and contribute to our mission, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience.