Client-Focused Family Service Counselor

Service Corporation International; Richmond (TX); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Richmond, TX seeks a dedicated Family Service Counselor to support families through pre-need and at-need arrangements. You will prospect, generate referrals, and build trusted relationships by listening and delivering tailored solutions.

You will collaborate with funeral directors and cemetery staff to ensure high-quality service while maintaining professionalism during client interactions and aftercare. Evening/weekend availability may be required.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Must be able to obtain and maintain an insurance license if required by state/province law.

Responsibilities

• Lead generation: prospect and generate referrals daily.
• Build relationships with families and communities to understand needs.
• Present and explain offerings to families on a regular basis.
• Collaborate with funeral directors and staff to ensure seamless service.
• Manage appointments and follow up on client inquiries with empathy and professionalism.

Skills

Customer service

Sales

Communication

Empathy

MS Office

Education

High school diploma or equivalent

1-2 years college

Tools

MS Office

Job description

Service Corporation International in Richmond, TX seeks a dedicated Family Service Counselor to support families through pre-need and at-need arrangements. You will prospect, generate referrals, and build trusted relationships by listening and delivering tailored solutions.

You will collaborate with funeral directors and cemetery staff to ensure high-quality service while maintaining professionalism during client interactions and aftercare. Evening/weekend availability may be required.