Facility Solutions Manager (Hybrid)

City Wide Facility Solutions | Silicon Valley

Belmont (CA)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision coverage

401k

Paid time off

Short- and long-term disability

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) for our Silicon Valley, California franchise. You will oversee business operations for an assigned client area, manage relationships, and coordinate with contractors and night staff to ensure service excellence.

Strong focus on retention, expansion, and client satisfaction. The role requires excellent communication, leadership, and CRM proficiency, with responsibilities including contract negotiations, staffing, and

Qualifications

3-5+ years sales and management experience in building maintenance or facility management.
High School diploma required; Bachelor's degree desirable.
Excellent verbal and written communication; reliable transportation.

Responsibilities

Manage all aspects of assigned client relationships, focusing on retention and expansion.
Negotiate and enter into agreements with clients for additional services, including pricing and logistics.
Supervise Night Managers and ensure execution of the client’s strategy and services.
Coordinate staffing, inspections, and compliance with client requirements; maintain client satisfaction.

Skills

Sales leadership

Account management

CRM knowledge

MS Office proficiency

Education

High School diploma

Bachelor's degree desired

Tools

CRM software

MS Office

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Silicon Valley, California!

City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Silicon Valley, California, one of more than 90 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.

Objective

The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble‑shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Essential functions

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Ensure adequate (internal and external) staffing needs to service clients.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non‑routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Participate and be present in monthly IC paydays.

Requirements

Position Requirements

3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
High School diploma required, bachelor's degree highly desirable.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Must have reliable transportation.

Working Conditions

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

City Wide Facility Solutions offers competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide prides itself on a culture rich in history and collaboration, within a customer-focused atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!