Client-Focused Facilities & Operations Coordinator

Cushman & Wakefield; Austin (TX); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement savings plan

Paid time off

Job summary

Cushman & Wakefield is seeking a Facilities Coordinator to support the facility management team in delivering services and maintaining a well-managed office environment. You will be the primary contact for visiting executives, coordinate events, and ensure timely resolution of client inquiries while upholding health, safety, and quality standards.

Responsibilities include managing work orders, coordinating with contractors, monitoring building systems, and communicating project status to clients

Qualifications

• High school diploma or GED required.
• Associates or Bachelor's degree in facilities management, building, business or related field preferred.
• A minimum of 3 years of work experience in administrative, accounting or tenant services capacity.
• Experience with data entry, expansive reporting, scheduling and communications.
• Previous customer service experience.
• Prior experience in facilities/property management, commercial real estate or professional services preferred.

Responsibilities

• Provide general overall facility management services, including continuous monitoring of office/facility.
• Main point of contact for visiting Executives; including special events and meeting setups.
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
• Follow up with clients to ensure customer satisfaction.
• Respond to all facility inquiries and complaints, assess problems and take necessary corrective action.
• Coordinate with outside contractors for the service and repair of equipment.
• Maintain on-going communication with contractors, client, and team.
• Create work orders and assign to staff, subcontractors, and vendors.
• Report on open and closed work orders and track status.
• Manage complex work orders such as environmental issues and disaster recovery.
• Provide process and procedures training and direction to client colleagues.

Skills

Communication Proficiency

Customer Focus

Initiative

Sense of Urgency

Multi-Tasking

Detail Oriented

Financial Knowledge

Time Management Skills

Team Orientation

Education

GED

Associates or Bachelor's degree in facilities management, building, business or related field

Tools

Microsoft Office 365 Suite

Job description

Cushman & Wakefield is seeking a Facilities Coordinator to support the facility management team in delivering services and maintaining a well-managed office environment. You will be the primary contact for visiting executives, coordinate events, and ensure timely resolution of client inquiries while upholding health, safety, and quality standards.

Responsibilities include managing work orders, coordinating with contractors, monitoring building systems, and communicating project status to clients