Client-Focused Facilities Coordinator

Redmaneq; Tempe, Northern (AZ, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Redmaneq seeks a proactive account coordinator to oversee designated customer accounts, follow up on work orders, and ensure timely completion. You will manage communications with clients, provide updates, and handle escalations while coordinating with the facilities team.

The role requires strong organizational skills, bilingual English/Spanish preferred, and comfort with arranging service delivery across trades. On-site presence in Tempe, AZ is expected.

Qualifications

• Associates Degree or equivalent experience.
• Minimum two years in facilities maintenance, property management or customer service.
• Experience managing service delivery for trades such as Electrical, HVAC, Plumbing, or Roofing preferred.
• Bi-lingual English-Spanish preferred.
• Advanced proficiency MS Windows Applications, including MS Excel and Word.
• Type at least 50 wpm with good writing skills.
• Professional and friendly demeanor, willing to go above and beyond.
• Ability to work under pressure and escalate issues appropriately.
• Effective communication with Operations Staff and Call Center.
• Critical thinking and problem solving abilities.
• Punctual, reliable and strong work ethic.

Responsibilities

• Performs administration support including ordering, vendor management, scheduling, reporting and PO coordination.
• Provide supervision to subcontracts and give technical direction on assignments.
• Interface with departments to ensure equipment operates properly and no service disruption.
• Respond to maintenance requests for HVAC, electrical, IT, security and emergencies.
• Maintain records, files, controls and procedures for management and production.
• Support a strong safety program per EFS guidelines.
• Maintain communications with employees, management, contractors and customers.
• Participate in budget/forecast and identify cost reduction opportunities.
• Conduct daily/weekly reporting on open work orders.
• Attend weekly staff meetings and safety training.

Skills

Customer service

Communication

Bi-lingual English-Spanish

Education

Associates Degree or equivalent experience

Tools

MS Windows Applications

MS Excel

MS Word

Job description

Redmaneq seeks a proactive account coordinator to oversee designated customer accounts, follow up on work orders, and ensure timely completion. You will manage communications with clients, provide updates, and handle escalations while coordinating with the facilities team.

The role requires strong organizational skills, bilingual English/Spanish preferred, and comfort with arranging service delivery across trades. On-site presence in Tempe, AZ is expected.