Trusted Client Advisor Teller

Hancock Whitney; Hattiesburg (MS); On-site; USD 28,000 - 40,000; Full time

Job summary

Hancock Whitney in Mississippi seeks a friendly teller to deliver exceptional client service, process deposits, withdrawals, loan payments, and respond to servicing requests. You will promote digital banking and educated clients on mobile/online tools, ensuring accurate cash handling and balanced cash drawer.

The role supports vault operations, adheres to banking regulations, and requires a High School diploma or GED with 6 months cash-handling experience.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs: deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, loan payments.
• Respond to client servicing requests with product and procedural knowledge to resolve issues quickly and effectively.
• Build and grow client relationships through high-quality, personalized interactions in person and via outbound calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal partners as financial needs are identified.
• Support financial center operations, including opening/closing, vault management, night depository, cash drawer setup, workstation prep, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, supervisory overrides, and maintaining balancing standards.
• Uphold risk management, compliance, and security standards; maintain professionalism and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned.

Skills

Cash handling

Retail experience

Sales/referrals

Customer service

Banking regulations

Education

High School diploma or GED

Tools

POS system

Cash drawer

Job description

Hancock Whitney in Mississippi seeks a friendly teller to deliver exceptional client service, process deposits, withdrawals, loan payments, and respond to servicing requests. You will promote digital banking and educated clients on mobile/online tools, ensuring accurate cash handling and balanced cash drawer.

The role supports vault operations, adheres to banking regulations, and requires a High School diploma or GED with 6 months cash-handling experience.