Client-Focused Banking Advisor

Santander US; Pelham (NH); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander US is seeking a Sales and Service Banker to act as a trusted advisor, building long-term customer relationships and offering tailored banking, lending, and investment solutions. You will support transactional duties, educate customers on digital tools, and contribute to branch goals with a strong focus on service excellence.

The role emphasizes compliance, risk awareness, and effective communication across in-person, phone, and digital channels to deliver a seamless customer experience.

Qualifications

• 12+ months selling products or services.
• 6+ months in retail banking sales or related field.
• 6+ months Santander-related experience with endorsement required.
• 6+ months customer service in a high-volume environment.
• 6+ months cash handling.
• Strong relationship-building and customer loyalty focus.
• Ability to learn sales techniques to meet customer needs.
• Excellent communication and teamwork.
• Proficient with digital banking tools.
• Detail-oriented with accuracy and risk awareness.

Responsibilities

• Meet customers' financial needs through transactions, servicing, and products.
• Identify opportunities to grow banking relationships.
• Develop strong client relationships and tailor solutions.
• Collaborate with teammates to hit branch goals.
• Deliver an elevated customer experience.
• Support digital banking education for customers.
• Perform teller transactions accurately and efficiently.
• Maintain cash drawer balances and assist with audits.
• Comply with regulatory requirements and risk policies.
• Support nearby branches as needed.

Skills

Retail Banking

Customer service

Cash handling

Sales / cross-selling

Relationship building

Communication

Digital banking tools

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Santander US is seeking a Sales and Service Banker to act as a trusted advisor, building long-term customer relationships and offering tailored banking, lending, and investment solutions. You will support transactional duties, educate customers on digital tools, and contribute to branch goals with a strong focus on service excellence.

The role emphasizes compliance, risk awareness, and effective communication across in-person, phone, and digital channels to deliver a seamless customer experience.