Client-Focused Banker: Tech-Savvy Service Expert

JPMorganChase; City of Schenectady (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Chase is seeking an Associate Banker to welcome clients, deliver attentive service, and leverage digital tools to meet financial goals. You will build trusted relationships and provide product knowledge to help clients navigate banking solutions.

You will work in a branch environment, greeting clients, opening new accounts, and supporting daily operations while adhering to policies and regulatory requirements, with a focus on exceptional customer experiences.

Qualifications

• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients and communicate clearly.
• Ability to resolve client issues with attention to detail.
• Ability to elevate the client experience through teamwork.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow using a tablet.
• Exceed client expectations by servicing accounts and opening new accounts while complying with policies and regulatory requirements.
• Educate clients on day-to-day banking and digital options like Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge to help achieve financial goals.
• Perform branch operations, including cash devices, while adhering to bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Product knowledge

Education

High school diploma or GED equivalent

Job description

Chase is seeking an Associate Banker to welcome clients, deliver attentive service, and leverage digital tools to meet financial goals. You will build trusted relationships and provide product knowledge to help clients navigate banking solutions.

You will work in a branch environment, greeting clients, opening new accounts, and supporting daily operations while adhering to policies and regulatory requirements, with a focus on exceptional customer experiences.