Client-Centered Banker: Tech-Savvy Service Leader

Next Frontier Capital; San Jose (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Chase is looking for an Associate Banker to deliver hospitality-driven service, build trusted client relationships, and guide customers using Chase’s digital and in-branch offerings. You will play a key role in opening accounts and servicing clients while upholding regulatory requirements.

You will use empathy and clear communication to understand client needs, work closely with branch teammates, and contribute to a welcoming, efficient banking experience for all customers.

Qualifications

• Client-focused service mindset with the ability to make clients feel valued and understood.
• Ability to build trusted relationships through genuine care and professional interactions.
• Clear, courteous communication; active listening and thoughtful questions.
• Empathy in client conversations and attention to detail in service delivery.
• Collaborative mindset to work with branch teammates and deliver seamless service.
• Ability to quickly learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing, maintenance, and new accounts in compliance with policies.
• Educate clients on day-to-day banking and digital self-service options.
• Build relationships by listening, asking questions, and offering solutions.
• Support branch operations including cash handling and device security.

Skills

Client service

Relationship building

Communication

Empathy

Team collaboration

Learning systems

Education

High school diploma or GED

Job description

Chase is looking for an Associate Banker to deliver hospitality-driven service, build trusted client relationships, and guide customers using Chase’s digital and in-branch offerings. You will play a key role in opening accounts and servicing clients while upholding regulatory requirements.

You will use empathy and clear communication to understand client needs, work closely with branch teammates, and contribute to a welcoming, efficient banking experience for all customers.