Client-Focused Banker: Tech-Savvy Relationship Builder

JPMorgan Chase; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker to welcome clients, open accounts, and guide customers through everyday banking with the Chase Mobile App and online platforms. You will learn products quickly, build trusted relationships, and work collaboratively with the branch team to meet client financial goals.

The role emphasizes delivering exceptional service in a dynamic branch environment, with emphasis on accuracy, empathy, and adherence to banking policies and procedures.

Qualifications

• High school diploma or GED equivalent.
• Excellent client service and relationship-building skills.
• Strong communication and empathy when interacting with clients.
• Ability to learn banking products, services, and procedures quickly.
• Attention to detail and ability to follow policies and procedures.
• Experience with cash handling or in a retail banking environment preferred.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Teamwork

Attention to detail

Learning agility

Education

High school diploma or GED

Tools

Chase Mobile App

Job description

JPMorgan Chase is seeking an Associate Banker to welcome clients, open accounts, and guide customers through everyday banking with the Chase Mobile App and online platforms. You will learn products quickly, build trusted relationships, and work collaboratively with the branch team to meet client financial goals.

The role emphasizes delivering exceptional service in a dynamic branch environment, with emphasis on accuracy, empathy, and adherence to banking policies and procedures.