Client-Focused Banker: Service, Sales & IRM

Truist; Silver Spring (MD); On-site; USD 46,000 - 55,000; Full time

Job summary

Truist in Silver Spring, MD seeks an Universal Banker to provide timely client transactions and accurate records while delivering superior service. You will guide clients to digital banking options and support outbound outreach with the Integrated Relationship Management (IRM) team.

The role emphasizes building relationships, educating customers on self-service tools, and adhering to internal controls. Regular hours include benefits and incentive pay.

Qualifications

• High school diploma or equivalent education.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software used for branch automation.
• Ability to multi-task under time constraints.
• Proficiency in basic computer applications, such as Microsoft Office.
• Willingness to travel to accommodate temporary staffing needs and occasional travel/overnights.
• Ability to work weekends and/or extended hours with occasional travel.

Responsibilities

• Provide a distinctive client experience and handle complex and standard transactions.
• Educate clients on digital, self-service solutions including ATMs and Online/Mobile banking.
• Support sales via outbound client outreach and referrals to branch teams.
• Understand Integrated Relationship Management (IRM) and deliver Truist expertise.
• Participate in Retail Community Bank Leadership routines.
• Attend training to maintain product knowledge and compliance with policies.
• Adhere to internal controls and risk management policies.
• Serve as secondary contact for new accounts and problem resolution.

Skills

Excellent interpersonal and沟mmunicat?

Education

High school diploma or equivalent education

Tools

Microsoft Office

Job description

Truist in Silver Spring, MD seeks an Universal Banker to provide timely client transactions and accurate records while delivering superior service. You will guide clients to digital banking options and support outbound outreach with the Integrated Relationship Management (IRM) team.

The role emphasizes building relationships, educating customers on self-service tools, and adhering to internal controls. Regular hours include benefits and incentive pay.