Client-Focused Banking Specialist

First Independence Corporation; Minneapolis (MN); On-site; USD 50,000 - 75,000; Full time

Job summary

First Independence Bank in Minneapolis is seeking an Universal Banker to provide deposit and basic lending support while delivering strong customer service. You’ll promote bank products, open accounts, and handle online banking tasks.

The role emphasizes accuracy, compliance, and teamwork in a fast-paced retail environment. Ideal candidates bring banking experience, a customer-first mindset, and the ability to refer customers to the right financial solutions.

Qualifications

• Minimum of 1 year experience in a Financial Institution
• Knowledge of Bank deposit products and services
• Knowledge of Bank’s standard loan products
• The ability to analyze and apply the individual and small business banking needs with specific Bank services and products
• Knowledge of retail office operations
• A basic knowledge of alternative Bank services and products and vendor provided products
• Excellent interpersonal and customer service skills
• Skill in attention to detail and accuracy

Responsibilities

• Provides comprehensive deposit services to individuals and basic deposit services to fiduciary and businesses in a Retail Office
• Opens new deposit accounts, promoting options that best meet the customer’s needs and recommending the “next most likely products” to Assist customers with account maintenance, on-line banking and other basic account issues
• Maintains compliance with established internal operational standards and Federal and State regulations to protect the interests of the Bank and its Completes required compliance training in a timely manner
• Assesses customer needs and makes appropriate referrals to internal and external business partners
• Accepts loan applications from clients, provides basic information regarding required documentation and forwards applications to the appropriate areas
• Assists Branch Manager and Customer Service teams with all aspects of operations including transactions, workflow, deadlines, audits, compliance, client inquires and team member request.
• Performs a variety of operational functions as required
• May assume other responsibilities and/or requirements as business objectives impose.

Skills

Customer service

Sales/referrals

Banking operations

Account opening

Compliance

Attention to detail

Interpersonal skills

Teamwork

Job description

First Independence Bank in Minneapolis is seeking an Universal Banker to provide deposit and basic lending support while delivering strong customer service. You’ll promote bank products, open accounts, and handle online banking tasks.

The role emphasizes accuracy, compliance, and teamwork in a fast-paced retail environment. Ideal candidates bring banking experience, a customer-first mindset, and the ability to refer customers to the right financial solutions.