Client-First Claims Resolution Specialist

First Horizon Bank; Maryville (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

HSA with match

Parental leave

Tuition reimbursement

Mentor program

401k match

Job summary

First Horizon Bank Operations is seeking a Claims Resolution Specialist to support clients through fraud and dispute investigations on-site in Maryville, TN. The role emphasizes accuracy, regulatory compliance, and exceptional client service.

Responsibilities include reviewing cases, interviewing clients, issuing timely notifications, and maintaining auditable records while collaborating with teams to improve processes and outcomes for our customers.

Qualifications

• 2+ years of experience in client service, financial operations, or related field.
• Strong analytical and problem-solving abilities.
• Excellent communication skills.
• High ethical background with attention to detail.

Responsibilities

• Serve as a trusted contact for First Horizon clients navigating fraud or dispute claims, ensuring a seamless and supportive experience.
• Thoroughly review, research, and resolve claim cases with a strong commitment to quality, accuracy, and regulatory compliance (including Reg E, Reg Z, and other guidelines).
• Collaborate with associates across teams to identify operational issues, minimize errors, and share knowledge for continuous improvement.
• Conduct detailed phone interviews with clients and/or external agencies to gather information critical to claim resolution and risk assessment.
• Prepare and send timely client notifications in line with all applicable regulatory and internal standards.
• Complete appropriate documentation and routine reporting to maintain transparent and auditable records.
• Respond promptly, professionally, and courteously to clients’ inquiries, demonstrating empathy and a client-first mindset.
• Execute necessary adjustments to client accounts, identify recoverable transactions, and initiate merchant chargebacks as needed.
• Actively contribute ideas and feedback to improve processes and enhance both client and associate experiences.

Skills

Client service

Financial operations

Regulatory compliance

Communication

Analytical thinking

Problem solving

Education

High school diploma

Job description

First Horizon Bank Operations is seeking a Claims Resolution Specialist to support clients through fraud and dispute investigations on-site in Maryville, TN. The role emphasizes accuracy, regulatory compliance, and exceptional client service.

Responsibilities include reviewing cases, interviewing clients, issuing timely notifications, and maintaining auditable records while collaborating with teams to improve processes and outcomes for our customers.