Banking Operations Specialist - Records & Support

First Horizon Bank; Maryville (TN); On-site; USD 36,000 - 42,000; Full time

Job summary

First Horizon Bank in Maryville, TN is seeking an Administrative Support Specialist to provide essential services to all financial centers and ensure a smooth, efficient operational process. This on-site role supports documentation, record integrity, and inter-department coordination during regular hours (Mon-Fri, 8:00 AM–5:00 PM).

You will assist with customer inquiries, verify records, and process signatures and legal documents, maintaining department mailboxes and helping branches and back

Qualifications

• High School diploma or equivalent; college degree preferred or equivalent experience.
• Experience with Microsoft Word, Excel and Outlook or similar office software.
• Ability to work under pressure and meet deadlines.
• Strong teamwork and customer service skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Assists with questions and issues about products, services, discrepancies, and customer information files.
• Ensures customer records are correct.
• Ensures cases are resolved properly.
• Supports the Branches and Back Office with DDA, CDA or IRA related questions.
• We verify and process Signature Cards, Business Documents and Legal Documents from Branches and Back Office.
• Maintain two Department mailboxes daily.

Skills

Microsoft Word

Microsoft Excel

Outlook

Teamwork

Customer service

Communication skills

Problem solving

Typing / keyboarding

Time management

Education

High School Diploma or equivalent

Tools

10-key calculator

Job description

First Horizon Bank in Maryville, TN is seeking an Administrative Support Specialist to provide essential services to all financial centers and ensure a smooth, efficient operational process. This on-site role supports documentation, record integrity, and inter-department coordination during regular hours (Mon-Fri, 8:00 AM–5:00 PM).

You will assist with customer inquiries, verify records, and process signatures and legal documents, maintaining department mailboxes and helping branches and back