Fraud Resolution Specialist - Client Care

Bank of America; Hunting Valley (OH); On-site; USD 34,440,000 - 36,562,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Job summary

Bank of America in Hunt Valley, MD is hiring for a fraud resolution role in an inbound contact center. You will address multi-product fraud, resolve client questions, and perform account maintenance while delivering an excellent client experience.

The position requires 1+ year of customer service, strong communication, and reliable attendance. Regular shifts include 2nd shift with 40 hours per week, and benefits eligibility is noted in the posting.

Qualifications

• 1+ year of customer service experience.
• Intermediate level of computer proficiency.
• Commitment to excellent attendance and reliability.
• Strong communication and problem-solving abilities.
• Ability to adapt to new information and technology.

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for risk review or analysis
• Reads updates and learning materials and applies into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, and financial controls

Skills

Customer service

Computer literacy

Communication skills

Reliability

Team player

Education

High School Diploma / GED

Job description

Bank of America in Hunt Valley, MD is hiring for a fraud resolution role in an inbound contact center. You will address multi-product fraud, resolve client questions, and perform account maintenance while delivering an excellent client experience.

The position requires 1+ year of customer service, strong communication, and reliable attendance. Regular shifts include 2nd shift with 40 hours per week, and benefits eligibility is noted in the posting.