Client-Focused Fraud & Claims Specialist

First Horizon Bank; Knoxville (TN); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Résumé du poste

First Horizon Bank is seeking a dedicated Claim Resolution Specialist to service clients handling fraud or dispute claims onsite in Knoxville, TN. The role emphasizes regulatory compliance, detailed investigation, and cross-team collaboration to resolve cases efficiently.

Qualifications include a high school diploma, 2+ years in client service or financial operations, and strong communication with an ethical mindset.

Qualifications

• High school diploma or equivalent required; advanced education is a plus.
• 2+ years of experience in client service, financial operations, or related field.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Strong ethical background with a keen eye for detail.

Responsabilités

• Serve as a trusted point of contact for First Horizon clients navigating fraud or dispute claims, ensuring a seamless and supportive experience.
• Thoroughly review, research, and resolve claim cases with a strong commitment to quality, accuracy, and regulatory compliance (including Reg E, Reg Z, and other relevant guidelines).
• Collaborate with associates across teams to identify operational issues, minimize errors, and share knowledge for continuous improvement.
• Conduct detailed phone interviews with clients and/or external agencies to gather information critical to claim resolution and risk assessment.
• Prepare and send timely client notifications in line with all applicable regulatory and internal standards.
• Complete appropriate documentation and routine reporting to maintain transparent and auditable records.
• Respond promptly, professionally, and courteously to clients’ inquiries, demonstrating empathy and a client-first mindset.
• Execute necessary adjustments to client accounts, identify recoverable transactions, and initiate merchant chargebacks as needed.
• Actively contribute ideas and feedback to improve processes and enhance both client and associate experiences.

Connaissances

Client service

Analytical thinking

Communication skills

Problem solving

Ethical standards

Formation

High school diploma

Advanced education a plus

Description du poste

First Horizon Bank is seeking a dedicated Claim Resolution Specialist to service clients handling fraud or dispute claims onsite in Knoxville, TN. The role emphasizes regulatory compliance, detailed investigation, and cross-team collaboration to resolve cases efficiently.

Qualifications include a high school diploma, 2+ years in client service or financial operations, and strong communication with an ethical mindset.