Senior Customer Solutions Specialist

First Horizon Bank; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

HSA with company match

Parental leave

Tuition reimbursement

Mentor program

401(k) plan

Job summary

First Horizon Bank Operations is seeking a Customer Solution representative to serve as the escalation point for complex customer and regulatory inquiries, delivering timely resolutions and clear progress updates.

The role focuses on effective communication, issue management, and process improvement, working with multiple internal teams to prevent negative customer relations and uphold high service standards.

Qualifications

• Excellent written and verbal communication
• Ability to manage multiple problems effectively
• Knowledge of bank products and systems
• Ability to analyze problems, identify trends and recommend solutions
• Interpersonal skills to work with various levels of management and difficult customers

Responsibilities

• Escalate and resolve complex customer issues and regulatory inquiries
• Communicate progress to customers, submitters and regulators
• Document all activities in the issue management system
• Identify root causes and recommend solutions to prevent recurrence
• Collaborate with internal teams to improve processes and service levels

Skills

Customer service

Multitasking

Problem solving

Interpersonal skills

Written & verbal communication

Education

BA/BS degree or equivalent

Job description

First Horizon Bank Operations is seeking a Customer Solution representative to serve as the escalation point for complex customer and regulatory inquiries, delivering timely resolutions and clear progress updates.

The role focuses on effective communication, issue management, and process improvement, working with multiple internal teams to prevent negative customer relations and uphold high service standards.