Client-First Banking Associate

JPMorganChase; Town of Hartland (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptionally friendly service, manage client accounts, and promote Chase solutions in a branch setting. You will use Chase Mobile App and Chase.com to assist clients with everyday banking and digital tools, while building trusted relationships and ensuring regulatory compliance.

The role emphasizes hospitality, teamwork, and proactive product knowledge to help clients reach their financial goals within a dynamic consumer banking environment.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients with clear, polite communication.
• Ability to resolve client issues with attention to detail.
• Ability to elevate the client experience through teamwork and care.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Exceed client expectations with account servicing and opening new accounts.
• Educate clients on day-to-day banking and self-service options like Chase Mobile App.
• Build relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations in line with bank policies and procedures.

Skills

Client service

Relationship building

Communication

Issue resolution

Teamwork

Technology literacy

Education

High school diploma or GED

Tools

Chase Mobile App

Chase.com

Job description

Chase is seeking an Associate Banker to deliver exceptionally friendly service, manage client accounts, and promote Chase solutions in a branch setting. You will use Chase Mobile App and Chase.com to assist clients with everyday banking and digital tools, while building trusted relationships and ensuring regulatory compliance.

The role emphasizes hospitality, teamwork, and proactive product knowledge to help clients reach their financial goals within a dynamic consumer banking environment.