Client-First Banking Associate

Aumni; Ohio; On-site; USD 42,000 - 56,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitality-focused service in a branch setting. You will greet clients, assist with accounts, and promote Chase mobile and online banking tools to meet their financial goals.

You will build trusted relationships through attentive listening and tailored product recommendations, while collaborating with team members to ensure smooth branch operations and regulatory compliance.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand needs.
• Ability to learn products, services, and procedures quickly.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby flow, and scheduling meetings.
• Exceed client expectations by servicing accounts and opening new ones in compliance with policies.
• Educate clients on daily banking transactions and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build meaningful relationships through active listening, empathy, and sharing product knowledge.
• Perform branch operations including cash handling and devices while adhering to policies.

Skills

Client service orientation

Relationship building

Effective communication

Problem solving

Team collaboration

Tech-savvy (mobile apps/online banking

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitality-focused service in a branch setting. You will greet clients, assist with accounts, and promote Chase mobile and online banking tools to meet their financial goals.

You will build trusted relationships through attentive listening and tailored product recommendations, while collaborating with team members to ensure smooth branch operations and regulatory compliance.