Client-First Banking Associate

JP Morgan Chase; City of Rochester (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Chase, a leading banking network, is seeking an Associate Banker to represent our brand with hospitality and attitude toward client service. You will help clients achieve financial goals by sharing product knowledge and solutions while using our digital tools.

You will build trusted relationships, greet clients in-branch, and assist with account servicing, new accounts, and everyday banking transactions. Join a team-focused environment that values service excellence.

Qualifications

• Experience delivering attentive and friendly service to clients.
• Ability to build trusted relationships through genuine care.
• Clear and polite communication to understand and assist clients.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Provide account servicing and maintenance, including opening new accounts, while following policies and regulatory requirements.
• Educate clients on day-to-day banking and technology self-service options (mobile app, online banking, ATMs).
• Build relationships by listening, asking questions, showing empathy, and sharing product knowledge with the team.
• Perform branch operations following bank policies, including handling cash devices when applicable.

Skills

Client service

Relationship building

Communication

Team collaboration

Problem solving

Tech literacy

Education

High school diploma or GED

Job description

Chase, a leading banking network, is seeking an Associate Banker to represent our brand with hospitality and attitude toward client service. You will help clients achieve financial goals by sharing product knowledge and solutions while using our digital tools.

You will build trusted relationships, greet clients in-branch, and assist with account servicing, new accounts, and everyday banking transactions. Join a team-focused environment that values service excellence.