Client-First Banker: Tech-Savvy & Trusted

JPMorgan Chase & Co.; Phelps Corner (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Banker to deliver hospitality-driven service and build trusted client relationships at the branch. You will guide clients through everyday banking, help with new accounts, and promote digital solutions like Chase Mobile App and Chase.com.

You will collaborate with branch colleagues to ensure a seamless client experience while adhering to regulatory requirements and bank policies. This role emphasizes service excellence and attention to detail.

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow using digital tools.
• Exceed client expectations by servicing accounts and opening new ones while following policies.
• Educate clients on day-to-day banking and digital self-service options.
• Build relationships by listening, asking questions, and sharing product knowledge with the team.
• Handle branch operations, including cash devices, in line with bank procedures.

Skills

Client first approach

Trusted relationships

Engage clients

Issue resolution

Team collaboration

Learn products quickly

Client service experience

Influence & educate

Cash handling

Education

High school diploma or GED equivalent

Job description

JPMorgan Chase & Co. is seeking an Associate Banker to deliver hospitality-driven service and build trusted client relationships at the branch. You will guide clients through everyday banking, help with new accounts, and promote digital solutions like Chase Mobile App and Chase.com.

You will collaborate with branch colleagues to ensure a seamless client experience while adhering to regulatory requirements and bank policies. This role emphasizes service excellence and attention to detail.