Client-First Banker: Tech-Savvy & Service Expert

JPMorganChase; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Chase in New York, NY is seeking an Associate Banker to deliver exceptional client experiences and brand hospitality within a branch setting. You will build trusted relationships while helping clients use Chase’s digital tools and traditional services to meet their financial goals.

The role emphasizes in-person service, teamwork, and adherence to regulatory requirements, with opportunities to grow within Consumer & Community Banking.

Qualifications

• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand their needs.
• Client service experience or comparable experience.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby interactions with a tablet and queue system.
• Exceed client expectations by handling account servicing, maintenance, and new accounts in compliance with policies.
• Educate clients on day-to-day transactions and technology options such as mobile apps and ATMs.
• Build meaningful relationships by listening, asking questions, demonstrating empathy, and sharing product knowledge.
• Handle branch operations which may include cash devices while following bank policies.

Skills

Client service

Relationship building

Effective communication

Education

High school diploma

Job description

Chase in New York, NY is seeking an Associate Banker to deliver exceptional client experiences and brand hospitality within a branch setting. You will build trusted relationships while helping clients use Chase’s digital tools and traditional services to meet their financial goals.

The role emphasizes in-person service, teamwork, and adherence to regulatory requirements, with opportunities to grow within Consumer & Community Banking.