Client-First Banker: Relationship & Tech-Savvy Service

JP Morgan Chase; East Aurora (NY); On-site; USD 42,000 - 58,000; Full time

Job summary

Chase in New York is seeking an Associate Banker to deliver welcoming, attentive service and help clients meet their financial goals. You will greet customers, open new accounts, and guide them in using Chase mobile and digital tools to manage their finances.

This role focuses on building trusted relationships, listening to client needs, and collaborating with branch teammates to provide accurate solutions while adhering to bank policies and procedures.

Qualifications

• Prior experience in customer service or banking is preferred.
• Ability to understand client needs and explain banking products clearly.
• Comfort with using mobile apps, online banking and ATMs.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby flow.
• Exceed client expectations by servicing accounts and opening new ones in compliance.
• Educate clients on day-to-day banking and digital self-service options like Chase Mobile.
• Build relationships through active listening and collaboration with branch teammates.
• Assist with branch operations and adhere to bank policies and procedures.

Skills

Client service

Relationship building

Problem solving

Communication

Teamwork

Technology literacy

Job description

Chase in New York is seeking an Associate Banker to deliver welcoming, attentive service and help clients meet their financial goals. You will greet customers, open new accounts, and guide them in using Chase mobile and digital tools to manage their finances.

This role focuses on building trusted relationships, listening to client needs, and collaborating with branch teammates to provide accurate solutions while adhering to bank policies and procedures.