Client-First Banker: Tech-Savvy Financial Guidance

JPMorganChase; Sunbury (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker to deliver welcoming service, build trusted client relationships, and guide customers through Chase's digital tools. You will be an ambassador of our brand, helping clients reach their financial goals with hospitality and expertise.

In this role you will open new accounts, assist with day-to-day transactions, and leverage Chase Mobile App, Chase.com, and ATMs to support customers, while collaborating with branch teammates to ensure a seamless

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to put clients first and exceed their expectations.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge

Learning ability

High school diploma

Education

High school diploma or GED

Tools

Chase Mobile App

Chase.com

Job description

JPMorgan Chase is seeking an Associate Banker to deliver welcoming service, build trusted client relationships, and guide customers through Chase's digital tools. You will be an ambassador of our brand, helping clients reach their financial goals with hospitality and expertise.

In this role you will open new accounts, assist with day-to-day transactions, and leverage Chase Mobile App, Chase.com, and ATMs to support customers, while collaborating with branch teammates to ensure a seamless