Client-First Banker: Relationships & Tech Solutions

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase & Co. in San Antonio, TX is seeking an Associate Banker to deliver exceptional client experiences and support branch goals. You will greet clients, open accounts, and educate customers on digital tools like Chase Mobile App and Chase.com.

The role emphasizes building trusted client relationships, staying compliant with banking policies, and collaborating with the branch team to ensure seamless service and customer satisfaction.

Qualifications

• Client-first mindset with attentive, friendly service.
• Ability to build trusted relationships with clients.
• Clear, polite communication to understand and help.
• Detail-oriented problem resolution.
• Collaborative team player delivering seamless service.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge

Adaptability

Education

High School diploma or GED

Job description

JPMorgan Chase & Co. in San Antonio, TX is seeking an Associate Banker to deliver exceptional client experiences and support branch goals. You will greet clients, open accounts, and educate customers on digital tools like Chase Mobile App and Chase.com.

The role emphasizes building trusted client relationships, staying compliant with banking policies, and collaborating with the branch team to ensure seamless service and customer satisfaction.