Client-First Banker: Hospitality + Tech Solutions

Next Frontier Capital; Twinsburg (OH); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker to represent our brand with hospitality, delivering attentive service and using digital banking tools to support clients' financial goals.

You will build trusted relationships, guide clients through products, and collaborate with branch teammates to ensure exceptional experiences. This role emphasizes compliance with banking policies and operating procedures.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships – genuine care during interactions.
• Ability to engage clients – communicate clearly to understand and assist.
• Ability to quickly and effectively resolve client issues with attention to detail.
• Ability to elevate the client experience by team collaboration.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service, greeting clients, and managing lobby flow.
• Exceed client expectations by servicing accounts and opening new accounts, adhering to policies and regulations.
• Educate clients on day-to-day banking using Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge with team support.
• Perform branch operations, including cash devices handling, following bank policies.

Skills

Client service experience

Trusted relationships

Clear communication

Issue resolution

Technology adoption

Quick learner of products

Education

High school diploma or GED equivalent

Job description

Chase is seeking an Associate Banker to represent our brand with hospitality, delivering attentive service and using digital banking tools to support clients' financial goals.

You will build trusted relationships, guide clients through products, and collaborate with branch teammates to ensure exceptional experiences. This role emphasizes compliance with banking policies and operating procedures.