Client-First Banker: Hospitality + Banking Tech

Next Frontier Capital; New York (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver welcoming, client‑focused service and help clients achieve their financial goals in a branch setting. You will greet clients, manage lobby flow, and open or service accounts using digital tools to enhance convenience and security.

The role emphasizes building trusted relationships, active listening, and collaboration with the branch team to provide tailored solutions while ensuring compliance with policies and regulatory requirements.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver welcoming, client‑focused service and help clients achieve their financial goals in a branch setting. You will greet clients, manage lobby flow, and open or service accounts using digital tools to enhance convenience and security.

The role emphasizes building trusted relationships, active listening, and collaboration with the branch team to provide tailored solutions while ensuring compliance with policies and regulatory requirements.