Client-First Banker: Hospitality Meets Fintech

Next Frontier Capital; Fort Wayne (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitable, client‑focused service while representing the Chase brand and its innovative digital solutions. You will build trusted client relationships, share product knowledge, and help customers reach their financial goals at the branch level.

You will greet clients, assist with opening accounts, educate on Chase Mobile App and digital channels, and collaborate with team members to ensure exceptional service and adherence to policies and

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships.
• Ability to engage clients with clear and polite communication.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Issue resolution

Team collaboration

Product knowledge learning

Cash handling

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitable, client‑focused service while representing the Chase brand and its innovative digital solutions. You will build trusted client relationships, share product knowledge, and help customers reach their financial goals at the branch level.

You will greet clients, assist with opening accounts, educate on Chase Mobile App and digital channels, and collaborate with team members to ensure exceptional service and adherence to policies and